How quickly do you respond to calls in Massapequa Park?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Massapequa Park the same day. Non-emergency estimate requests are typically scheduled within a day or two.
How does your pricing work?+
We give every Massapequa Park customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active NY contractor license and full insurance coverage, and we'll provide proof of both on request — most Massapequa Park customers ask, and we expect that.
What happens if my roof is leaking right now?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Will you work directly with my insurance company?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Massapequa Park customers say this cuts weeks off their claim process.
What's the typical timeline for a replacement?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What brands do you work with?+
Our Massapequa Park crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
What kind of warranty comes with a new roof?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
How much does a roof inspection cost?+
We do these regularly for Massapequa Park homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Are you only in Massapequa Park or do you cover nearby towns?+
Beyond Massapequa Park, our crews regularly service the surrounding Massapequa Park, NY area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
